Kaidos logo

Privacy Policy

Last updated: May 10, 2025

1. Introduction

At KAIDOS, we place paramount importance on protecting your personal data. This privacy policy aims to inform you about how we collect, use, share, and protect your information when you visit our website or use our services.

By using our website and services, you agree to the practices described in this privacy policy. If you do not agree with these practices, please do not use our site or services.

2. Information We Collect

We may collect various types of information about you, including:

  • Identification Information: name, surname, email address, phone number, postal address, when you contact us or create an account.
  • Professional Information: your company name, position, industry.
  • Technical Information: IP address, browser type and version, operating system, device information, navigation data, visit timestamps.
  • Communication Information: messages you send us via our contact form or by email.

3. How We Collect Your Information

We collect your information through various means:

  • Directly from you: when you fill out a form, create an account, contact us, or use our services.
  • Automatically: via cookies and similar technologies when you browse our site.
  • From third parties: we may receive information about you from business partners, service providers, or public sources.

4. How We Use Your Information

We use your information for the following purposes:

  • Provide, maintain, and improve our services.
  • Process your requests and answer your questions.
  • Send you technical, administrative, or commercial information.
  • Inform you about our new services or events (if you have consented to receive these communications).
  • Prevent fraud and enhance the security of our site and services.
  • Analyze the use of our site to improve the user experience.
  • Comply with our legal obligations.

5. Sharing Your Information

We do not sell your personal data to third parties. We may share your information in the following cases:

  • Service Providers: we work with third-party companies that help us operate our site and provide our services (hosting, analytics, payment processing, etc.).
  • Legal Obligations: we may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to comply with a legal process, protect our rights, or the safety of others.
  • Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be part of the transferred assets.
  • With Your Consent: we may share your information in any other case with your explicit consent.

6. Cookies and Similar Technologies

Our site uses cookies and similar technologies to improve your experience, analyze site usage, and personalize content. You can control the use of cookies through your browser settings, but this may affect certain functionalities of our site.

We use different types of cookies:

  • Essential Cookies: necessary for the site's operation.
  • Analytics Cookies: to understand how visitors interact with our site.
  • Functionality Cookies: to remember your preferences.
  • Targeting Cookies: to provide you with relevant content.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against loss, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The duration for which we maintain a relationship with you.
  • Our legal obligations.
  • Recommendations from data protection authorities.
  • Applicable limitation periods.

9. Your Rights

In accordance with the General Data Protection Regulation (GDPR) and other applicable laws, you have the following rights regarding your personal data:

  • Right of Access: you can request a copy of the personal data we hold about you.
  • Right to Rectification: you can request the correction of inaccurate or incomplete data.
  • Right to Erasure: you can request the deletion of your data in certain circumstances.
  • Right to Restriction of Processing: you can request the restriction of the processing of your data.
  • Right to Data Portability: you can request the transfer of your data to another organization.
  • Right to Object: you can object to the processing of your data in certain circumstances.
  • Right to Withdraw Consent: where processing is based on your consent.

To exercise these rights, please contact us at the address indicated in the "How to Contact Us" section below.

10. International Data Transfers

Your personal data may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws. When we transfer your data outside the European Economic Area, we ensure that an adequate level of protection is implemented, in accordance with GDPR requirements.

11. Protection of Minors

Our site and services are not directed at individuals under the age of 16. We do not knowingly collect personal data concerning minors. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so we can take the necessary measures.

12. Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most recent version will always be available on our website with the date of the last update. We encourage you to review this policy regularly to stay informed about how we protect your information.

13. How to Contact Us

If you have questions, concerns, or requests regarding this privacy policy or the processing of your personal data, please contact us:

  • By email: contact@khairislama.com
  • By mail: KAIDOS, Fabrique Entrepreneuriale, Néotex 5036 Manzel Harb, Monastir, Tunisia
  • By phone: +216 54 007 387

14. Complaints

If you believe that the processing of your personal data constitutes a violation of the GDPR, you have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) or any other competent supervisory authority.

However, we encourage you to contact us first so that we can address your concerns.